Edcomm Banker’s Academy Updates Role and Responsibilities of Tellers Training Program
New York, NY, January 11, 2010 -- Edcomm Banker’s Academy has recently updated its Role and Responsibilities of Tellers training program to include new content and additional activities. Role and Responsibilities of Tellers has been revised as part of Edcomm Banker’s Academy’s ongoing commitment to providing the most up-to-date and pertinent financial services information.
In order to be successful in their job at the bank, it is important for Tellers, Senior Tellers and Teller Supervisors to understand their role. By identifying Key Performance Indicators (KPIs), examining their banks’ behavioral competencies and how they apply to the different Teller roles, understanding the Balance Scorecard (BSC) approach and learning to set SMART goals, employees will be able to excel in their role as a Teller, Senior Teller or Teller Supervisor.
Role and Responsibilities of Tellers, from Edcomm Banker’s Academy, is an interactive training program that teaches tellers the skills, knowledge and behaviors they need to be successful at their bank. The course begins with an introduction to the three teller roles at the bank: Teller, Senior Teller and Teller Supervisor, and then goes on to teach students about the purpose and job description, as well as the job elements, principle duties, responsibilities and work relationships of each role. Role and Responsibilities of Tellers also teaches participants about Key Performance Indicators (KPIs) and to become familiar with fundamental and functional competencies, SMART goals and much more.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
T: 212.631.9400
F: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com
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